Frequently Asked Questions
Everything you need to know about your fresh grocery orders.
How do you ensure the freshness of perishable items during shipping?
We use temperature-controlled packaging and insulated liners with cold packs to ensure that all dairy, meat, and produce arrive at your doorstep in peak condition.
What is the delivery window for my order?
Most orders are processed and delivered within 24 to 48 hours. You will receive a real-time tracking link via SMS once your driver is en route.
Can I return food items if I am not satisfied?
Due to safety regulations, we cannot accept returns on perishable food. However, if an item arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer organic or gluten-free options?
Yes, we have a dedicated section for organic, non-GMO, and gluten-free products. You can use our sidebar filters to shop by dietary preference.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Is there a minimum order value for free shipping?
Yes, all orders over $50 qualify for free standard shipping. Orders below this amount are subject to a flat-rate delivery fee of $5.99.